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My password can't be input when I visit the Weather Channel website (www.weather.com).

Kerfuddle
Kerfuddle
Community Member

The sign-in box already includes my username (or email), but when I click the browser extension in Firefox 42.0, the password is not input and I receive an error message from the Weather Channel that says a password must be entered. I've had this problem before, on other websites, where neither my username AND password could be entered automatically and I have to do so manually.


1Password Version: 5.4
Extension Version: 4.4.3
OS Version: OS X 10.11.1
Sync Type: iCloud
Referrer: kb:diagnostics

Comments

  • Stephen_C
    Stephen_C
    Community Member

    The usual solution for problems like this is to re-create and save the login manually. Have you tried that?

    If you still have a problem please tell us the exact URL that's giving the trouble.

    Stephen

  • littlebobbytables
    littlebobbytables
    1Password Alumni

    Hi @Kerfuddle,

    How do you log into that site? I was looking around but couldn't find a page although I was instantly redirected to uk.weather.com - I don't know if that makes a difference. Hopefully Stephen_C's suggestion helps but if not can you link us to the login page please.

  • Kerfuddle
    Kerfuddle
    Community Member

    To Stephan_C: Thanks for your advice. I re-created and saved the login manually, as described on the 1Password website, and entering the info from the 1Password browser icon now works normally.
    To littlebobbytables: Thanks for your input. When you go to the Weather Channel website in the U.S., on the main page (www.weather.com), in the upper right hand corner are two options: Log In or Sign Up. I click on Log In and am directed to a separate page where I can Log In, as the first choice, or Sign Up, as the second choice below Log In. Using Stephan_C's advice, I saved the Log In manually and everything works normally. I appreciate your interest. If you are trying to do likewise, I wish you luck.

  • littlebobbytables
    littlebobbytables
    1Password Alumni

    Hi @Kerfuddle,

    I'm glad Stephen_C's suggestion helped as it seemed the site was determined not to show me the same page that you're seeing :smile:

This discussion has been closed.