I downloaded the update not realising I already had it. Now I can't delete it.

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tvsmith
tvsmith
Community Member

If I try and add the what I thought was the new version to Applications I get the message "a newer version already exists in this location. Do you want to replace it with this older version?" I don't want to do that so I try and trash the icon. Then I get the message "The operation can't be completed because one or more required items can't be found. (Error code -43). Everything still works but I have a stray 1Password icon on my desktop I can't get rid of.


1Password Version: 5.4.1
Extension Version: Not Provided
OS Version: OS X El Capitan 10.11.1
Sync Type: Not Provided
Referrer: kb:remove-multiple-apps

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  • littlebobbytables
    littlebobbytables
    1Password Alumni
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    Hi @tvsmith,

    Does the copy in your /Applications/ folder still launch? If it does here is what I would suggest.

    1. Launch 1Password and then quit it using the keyboard shortcut ⌃⌘Q
    2. Reboot your Mac.
    3. Try deleting both copies of 1Password by moving the application to the Trash. Don't use any form of App Cleaner software.
    4. Download a fresh copy of 1Password from our AgileBits Download page
    5. Move that copy to your /Applications/ folder.

    You might see this as slightly overkill and it might be. I just figure start with a nice fresh copy that you have no doubts over. I do believe the first two steps will remedy the issue though. If I'm wrong though please do let us know for round two of the troubleshooting!

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