When I start 5.4.1 the notice says there is a problem

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margoarne
margoarne
Community Member

As you suggest , time machine off and old copies trashed, still it says [there is a Problem}


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:may I talk to a live person

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  • margoarne
    margoarne
    Community Member
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    Live person,please

  • margoarne
    margoarne
    Community Member
    edited November 2015
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    The suggestion is turn off time machine and trash old versions -- all done, still I have a problem


    1Password Version: Not Provided
    Extension Version: Not Provided
    OS Version: Not Provided
    Sync Type: Not Provided
    Referrer: kb:remove-multiple-apps, kb:check-app-version, kb:remove-multiple-apps

  • Stephen_C
    Stephen_C
    Community Member
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    The error message you see when you try to launch 1P will give you the details needed to solve the problem. That means we need to know exactly what that message says in order to help you. If you wish, you can include a screen shot of the message by using the icon at the top right of the box where you type your post.

    Stephen

  • Drew_AG
    Drew_AG
    1Password Alumni
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    Hi @margoarne,

    I'm sorry you're getting that error when opening 1Password! We're all live people here, and we'll be happy to help you solve this! :)

    This problem is actually due to a strange issue in Yosemite and El Capitan which causes it to open the wrong copy of 1Password mini when it finds multiple copies of the 1Password app. From your description, it sounds like it's finding the other copy in Time Machine. Unfortunately there's not much we can do because OS X determines which instance of 1Password mini to run, despite us telling it the right one. This must be fixed by Apple on the OS level. It doesn't affect many apps because not many apps are running two separate components at the same time.

    It sounds like you've already taken some steps to fix this, but are still getting the error message. As Stephen suggested, it would be great if you could take a screenshot of that error so we can see exactly where it's finding the other copy of 1Password. To include it in your reply, simply click the document button in the top of the comment field, and select the file you wish to share:

    Thanks in advance! :)

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