My 1password Trial has finished. I am unable to purchase.
The program creates my own "personalized store", but when i enter my details to purchase it says there's an error. Have done it many times. No luck. I may not understand the situation re: my "licence".
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:can't purchase
Comments
-
We need some more information in order to help you. Please tell us:
- What version of 1P for Mac you are using
- Your OS X version number
- Crucially, from where are you trying to purchase 1P: the Mac App Store or direct from the AgileBits store?
- What is the exact wording of the error message that you see
Stephen
0 -
Hi @fergbrown,
I'm very sorry you're having trouble purchasing a license for 1Password for Mac! It sounds like you might be using the AgileBits Store version of 1Password, and are trying to purchase a license from within that app. I don't know why it would be giving you an error, but if it is, you can try making your purchase from our AgileBits Store website instead.
I hope that helps, but if you're still having trouble, we'll need to know the information Stephen asked about. Let us know how it goes, thanks! :)
0 -
Hi guys,
Thanks very much for your advice. I have now successfully purchased the licence through the AgileBits web store.
I was initially attempting to purchase through the 1Password5 Application (already downloaded on my computer) w/ Mac Yosemite.
Message was (i think) "an unknown error occurred".- Buying through the web store and then applying that licence (by clicking on link - was automated) was more successful.
-
) Fergus
0 -
That's great news @fergbrown, I'm glad everything worked well when making the purchase from our website! Thanks for letting us know how it all worked out for you, and thanks very much for your purchase, we really appreciate it! :) If you ever need anything else, we're here for you.
0
