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I run a laptop/desktop/phone and ipad. Desktop is not in line with the rest of devices

joe_bon
joe_bon
Community Member

In sync my desktop is syncing from agilebits in dropbox. In laptop it just says folder and is greyed out. They are not syncing.... I'm not sure which device my mobile devices are syncing too, the desktop or the laptop.

Not sure what to do.


1Password Version: 5.4.1
Extension Version: 4.4.3.90
OS Version: OSX10.10.4
Sync Type: not sure, thats the problem
Referrer: forum-search:Not syncing

Comments

  • Stephen_C
    Stephen_C
    Community Member

    I think the first thing to do is to check that you've properly set up Dropbox sync on each device. These excerpts from the user guides
    will help you do that:

    Sync with Dropbox (Mac)

    Sync with Dropbox (iOS)

    If you still have problems take a look at this knowledge base article:

    Dropbox sync is not working

    Stephen

  • Drew_AG
    Drew_AG
    1Password Alumni

    Hi @joe_bon,

    It sounds like 1Password on your laptop is set up to use the Folder sync option instead of Dropbox sync. You'll need to switch that to Dropbox sync in order to sync with 1Password on your other devices. I'm not sure how 1Password is currently set up to sync on your iPhone and iPad, but if you follow the steps to set up Dropbox sync from the first two links in Stephen's reply, that should help to make sure everything is set up correctly with Dropbox.

    Does that help? Please let us know how it goes, and if it's still a problem, we'll continue from there. Thanks! :)

This discussion has been closed.