1Password 5 crashes on launch

lyxicon

I have been running beta versions of 1Password 5 for the past few months. I finally purchased a license after a beta version I had expired, so I replaced the app with the latest non-beta version (5.4.1) in order to enter the license information. However, when I launch the app now, it immediately becomes non-responsive without showing a window, forcing me to force quit it from the dock (see crash report here).
I followed the instructions in the knowledgebase to fully remove and then reinstall the app, but that did not resolve the issue. I tried both v5.4.1 and v5.5.BETA-19 with no luck. Please advise.

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1Password Version: 5.4.1
Extension Version: Not Provided
OS Version: 10.11
Sync Type: Dropbox
Referrer: kb:error-connect-to-mini

Jacob

Hey @lyxicon! Sorry you're having some trouble getting the app to work properly. Thanks for posting that crash report. Could you create a Diagnostics Report from your Mac please?

Attach the Diagnostics Report to an email message addressed to support+forum@agilebits.com.

Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report and ensure that it is dealt with quickly. :)

Once we see the report we should be able to better assist you. Thanks very much!

lyxicon

Hi @penderworth,

I sent the report and received a reference number [#EXM-77657-797].

Thanks,
Arman

GreigAllen

Hey @lyxicon,

Just to let you know we have received your report, so you should receive a response from someone very soon :)

Cheers!

ref: EXM-77657-797