Can I change my license from one computer to another

yhidalgo

I changed teams and the new computer does not recognize my license

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1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: kb-search:licensed problem, kb:pro-features-faq, kb:add-license

MikeT

Hi @yhidalgo,

I found your email that you sent us; what happens when you enter that license key in 1Password on the new computer, was there an error? The one you mentioned in the email matches what we have in the system, so it is a license valid key.

According to our system, the license you have was a gift to you by the company, which means the license belongs to you, not a license owned by the company. You can use the license on any computers you use as long as you're the 1Password user.

ref: YPH-34674-399

yhidalgo

This is error

MikeT

Hi @yhidalgo,

That's not an issue with the license, that's an error in the program itself. Did you press Send Error Report to send it to us? I haven't seen it yet from your email address.

yhidalgo

that email I can send the report

MikeT

Hi @yhidalgo,

I got the report, I'll reply to your email there. The problem is that there's an interference with the secure connection between 1Password and our servers, that's why you're getting an error when securing and validating the connection to our server.