Why is 1Password telling me that I purchased the app for a different computer?

Options
Janie_p
Janie_p
Community Member
in Mac

I purchased 1Password for my Mac Notebook a while ago. I have logged into it every day to read my newspaper online. Today, when I opened 1Password, a login window appeared with a message that said since I purchased 1Password for a different computer, I needed to enter my Apple ID before I could login into 1Password. I have never received this message previously. I'm concerned that someone may have hacked into my account.

1Password Version: 5.4 for Mac
Extension Version: 4.4.3
OS Version: OS X Yosemite 10.10.5
Sync Type: Not Provided
Referrer: forum-search:1password login problem with which computer app purchased on

Comments

  • Stephen_C
    Stephen_C
    Community Member
    Options

    Please refer to this sticky at the top of the forum.

    Stephen

  • Drew_AG
    Drew_AG
    1Password Alumni
    Options

    Hi @Janie_p,

    I hope the link Stephen gave you was helpful! As you can see there, the error you're getting is related to a certificate issue affecting several Mac App Store apps at the moment. It's not a bug with 1Password, and it doesn't mean your account was hacked - your data is 100% safe, despite the scary messages!

    The steps in that forum announcement should help solve the problem, but if you still need help or have more questions about that, please don't hesitate to let us know. :)

This discussion has been closed.