Just downloaded 1 password and it crashed my windows 10 computer

Got the unmountable error in Windows 10 after dowloading....it killed my computer - please refund asap


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
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Comments

  • MikeTMikeT Agile Samurai

    Team Member
    edited November 2015

    Hi @jimarska,

    That's not feasible, 1Password is a userland program, it cannot kill Windows like this. It is possible you have a hardware issue that one of your drivers has triggered when opening 1Password. Keep this in mind that it will likely to happen again in the future even without installing 1Password again as another program will cause the drivers to trigger the hardware failure.

    We'd be happy to give you a refund if you want. Just email us at [email protected] with your license or receipt information and we'll give you the refund.

  • MikeTMikeT Agile Samurai

    Team Member
    edited November 2015

    Ah, I found your email, so it looks like Laura has processed your refund already.

    If there's anything else we can do for you, let us know.

    ref: KXQ-26142-228

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