1pass desktop app wont open the DB on my windows, but the browser extensions and my mac does.

Dalliant

I use Synology cloud sync to sing my 1pass DB. This works just like dropbox but is locally hosted. For about 2 weeks I cannot get the windows desktop app to open the DB. I have tried to repair the DB with no luck. I have uninstalled and reinstalled as well. I have sent the error report.

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1Password Version: 4.6.0.592
Extension Version: 4.4.3.90
OS Version: WIN 10, OSX10.11.2
Sync Type: Synology Cloudcenter
Referrer: forum-search:1pass desktop app wont open the DB on my windows, but the browser extensions and my mac does.

MikeT

Hi @Dalliant,

I cannot find your error report. Did you get an automatic reply from our BitBot? If yes, there is a ticket ID in there, can you tell me what that ID, so I can find it.

Dalliant

It doesn't look like it is sending the file and it wont let me upload; .txt, .docx, .pdf. Do you have an email I can send it too?

MikeT

Hi @Dalliant,

You can email it to us at support+windows@agilebits.com.

As for uploading it here, that's intentional, you should not upload anything in this public support forum.

Dalliant

support ID is #ACS-97537-318

AlexHoffmann

Hi @Dalliant,

We've received the email and will respond there.

Thanks!

ref: ACS-97537-318