How to sync FROM Windows TO iPhone? [Moved to private email support]
Hi, I'm using 1Password 4.6.0.592 on Windows 10 and I'm having trouble syncing my data to my iPhone. As I don't have a Mac and I'm currently in public Wi-fi, Wifi Sync is not an option, so I've tried to do it via Dropbox.
I've already moved the Vault file to Dropbox and hit "Sync Now" on the iPhone, but my data simply do not go to the iPhone.
What am I doing wrong?
Thank you very much.
1Password Version: 4.6.0.592
Extension Version: 4.6.0.592
OS Version: Windows 10
Sync Type: Dropbox
Comments
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Hi @pedrotrevis - I'm so sorry you are having a problem syncing your 1Password data to your iPhone from your Windows PC. I'd like to ask you to create some Diagnostics Reports, one from each of your devices.
—iOS—
https://support.1password.com/diagnostics/ios.html—Windows—
https://support.1password.com/diagnostics/win.htmlAttach the Diagnostics Report to an email message addressed to support+windows@agilebits.com.
Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report and ensure that it is dealt with quickly. :)
Once we see the report we should be able to better assist you. Thanks very much!
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Hey! Thank you for your quick response.
I've set the reports to the respective mail addresses and here are the Support IDs: [#EZJ-84692-724] for Windows report and [#WBK-51433-347] for iOS report.
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Hi,
It looks like Sean has replied to you already and it helped. Let's close this thread, so you and Sean can work on the last remaining question via emails.
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