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License is not able to activate

Bozjp
Bozjp
Community Member
in 1Password 4 for Windows

I am trying to activate 1Password at work but I keep receiving the following error. Any help would be much appreciated.

Thanks,

Exception:

2.1 Date : Wed, 16 Dec 2015 15:06:14 -0600
2.2 Address : 00609DCD
2.3 Module Name : 1Password.exe - (1Password)
2.4 Module Version: 4.6.0.592
2.5 Type : EOutgoingTLSAlert
2.6 Message : unknown_ca:
A valid certificate chain or partial chain was received, but the
certificate was not accepted because the CA certificate could not
be located or couldn't be matched with a known, trusted CA. This
message is always fatal.
2.7 ID : C7BF
2.8 Count : 1
2.9 Status : New
2.10 Note :

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:License is not able to activate

Comments

  • MikeT
    MikeT
    edited February 2016

    Hi @Bozjp,

    What's happening is that your work's network is interfering with our secure connection to the activation server.

    Does your work have a proxy involved and if yes, try to adjust it in 1Password's network preferences via the File Menu > Preferences > Network.

    If this is a laptop that you can bring home, then I'd suggest trying to register at home and let it activate before bringing it back to work.

    If you can't bypass the work network, we have a workaround for this. Please email us at support+windows@agilebits.com with your license information and we'll explain how to proceed. Also, include the link to this thread, so you don't have to repeat anything, just include the license key and our team will connect the thread to the email.

    Let us know here when you've sent it, so we can confirm we got the email.

    Thanks!

    ref: QSZ-64679-228

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