Installing a 1Password3 Back-up to 1Password4

rexford165

I am trying to install a 1Password3 (1Password 3 2015-12-22 131730 (637 items).agilekeychain_zip) back-up into 1Password4 (version 4.6.0.592). When I select to restore 1Password from backup I receive an error message which reads that 1Password has encountered a problem. Is there a way to restore this backup to 1Password4.

Thanks for any help someone can provide.

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1Password Version: 4.6.0.592
Extension Version: Not Provided
OS Version: Windows 10 Pro
Sync Type: Not Provided

MikeT

Hi @rexford165,

Did you submit the error report to us? We'd like to see the error, so we can fix it in a future update.

For now, try this:

1. Rename the backup file from 1Password 3...agilekeychain_zip file to 1Password.zip
2. Extract this zip file, you should see a folder called 1Password come out of it. Rename this to 1Password.agilekeychain.
3. Move this 1Password.agilekeychain folder to your Documents > 1Password directory.
4. Open 1Password, go to the File Menu > Open 1Password Vault and select this Documents > 1Password > 1Password.agilekeychain folder.

Let me know if that helps.

rexford165

Hi MikeT,

Thank you very much for your assistance. That worked perfectly and I am back up and running.

MikeT

Hi @rexford165,

You're welcome. Can you confirm if you've submitted the error report to us?

rexford165

I have not, but will shortly....

MikeT

Thanks, let us know here when you've sent it, so we can confirm we got it.