App quits quickly on trying to open Teams vault

Alex_cp

I just installed the beta version from windows store on my laptop with Windows 10 system. When I start the app, I chose to open my 1password vault for my team, and scan QR from my iPhone. But it quits then, no error message. I have tried several times, but it always quits.

How do I start to use the 1Password on my laptop?

Thanks

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1Password Version: beta for Windows 10
Extension Version: Not Provided
OS Version: Windows 10
Sync Type: 1password for team

DBrown

@Alex_cp, I'm sorry you're having that problem with the beta app! :(

We've seen one other person reporting that behavior, though we haven't been able to reproduce it ourselves.

1. When the app quits like that, do you re-launch it?

2. If you do, do you see the Teams vault available on the "select a vault" page?

Also, next time it quits like that, can you re-launch it and send us your logs?

To do so, tap Settings > Help > Support, and choose one of the options on the menu that appears. In the message you send, could you please include a link to this forum thread, so we can "connect the dots"?

Thanks!

Alex_cp

I have no such view or option found, no menu found.

SergeyTheAgile

@Alex_cp please run in your browser op://help it opens help page where you can click "Support\Email 3 days logs".

If that didn't work, on your laptop you can visit folder "C:\Users\<username>\AppData\Local\Packages\DC5C6510.1PasswordAlpha_2v019pwa6amcg\LocalState\crashes" and send us files from this folder please.

Hope this helps :)

Alex_cp

Which email shall I send this files to?

SergeyTheAgile

support+windowsmodern@agilebits.com please

Alex_cp

Thanks, I have sent the files. Hope you can help to resolve soon.

DBrown

Thanks, @Alex_cp.

ref: DUQ-26123-226