My icons won't appear since the latest 1Password update, but they are downloaded.

IcyStorm

The latest 1Password update on December 30th (4.6.0.598) works fine, but the icons for logins don't appear for me. The default icon that you provide is visible for all of them.

I know that the icons have been downloaded. In the main view of 1Passwords, and when an entry is selected, the favicon won't appear. However, when I try to edit the entry, the icon appears. Deleting and redownloading the individual icon doesn't seem to do anything.

I've tried the File -> Download Rich Icons option, but it didn't seem to fix the issue.

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1Password Version: 4.6.0.598
Extension Version: Not Provided
OS Version: Windows 10 Pro 64-bit
Sync Type: Dropbox
Referrer: kb-search:icon, kb:missing-icons

MikeT

Hi @IcyStorm,

Is it missing in the top list view, in the larger bottom details view, or both top/bottom areas?

Also, just to confirm what you're saying, in the pervious update, you did see all icons but the latest one removed them, correct?

IcyStorm

Both areas. http://puu.sh/mlP4D/1fa0ef7c4f.png

And yes, prior to that update, I was able to see those icons. And I know that they're downloaded, as can be seen here http://puu.sh/mlP7Y/f0fd8232ed.png

MikeT

Hi @IcyStorm,

Could you email us your 1Password diagnostic report, so we can see what's going on. Please use this guide to generate the report to email to us. Also, in the email, include the link to this thread along with your forum username.

Let us know here when you've sent it, so we can confirm we got the email.

IcyStorm

Sent!

MikeT

Hi @IcyStorm,

Thanks, we have the report and our email team will reply ASAP.

ref: QAG-79483-211