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Need help sending diagnostics report

Jsmotrich
Jsmotrich
Community Member
edited January 2016 in 1Password 4 for Windows

I need to submit a diagnostics report because of syncing problems, but it says i need to add an email. How do I do that? I searched through the settings and am unable to find anything there, or on the support pages, that is remotely close.

1Password Version: Newest (?)
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Dropbox

Comments

  • LauraR
    LauraR

    @Jsmotrich - I'm so sorry you are having syncing problems. A diagnostic report will be very helpful. I'm not sure what you mean by adding an email. Here are the instructions to help you send a report -

    https://support.1password.com/diagnostics/win.html

    Attach the Diagnostics Report to an email message addressed to support+windows@agilebits.com.

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report and ensure that it is dealt with quickly. :)

    I hope this helps, please let us know.

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