Cannot unlock install of 3.8.22. [follow-up support through email]

Community Member
edited January 2016 in 1Password 3 – 7 for Mac

I am not able to unlock my old install of 1password 3.8.22 in order to uninstall the browser extension. I am inputting the correct password but it just says "connecting" but does not connect or open. I have 1Password 4.4.3 which I downloaded from your site. The trial has expired so I went ahead and purchased a license from your website today. I would like to know how to save all of my data (export) from version 3, uninstall the version 3 browser extension, and begin using version 4.4.3 on my iMac. Please help.

1Password Version: 3.8.22 upgrading to 4.4.3
Extension Version: 3.9.20
OS Version: OS 10.11.2
Sync Type: Not Provided
Referrer: kb:install-browser-extension, kb-search:uninstall old extension, kb:uninstall-v3-extension


  • sjk
    1Password Alumni

    Hi @gsswillemdan,

    Sorry to hear you're having trouble with unlocking 1Password 3 and some issues with upgrading. I see that you've also emailed us about this and Greig's been helping you to resolve it. We'll keep the conversation going directly through email so we're not getting wires crossed between here and there. :)

    ref: IBX-31133-795

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