App sometimes forgets my vaults after a restart
I'm trying the Windows 10 beta and connecting to my Team vaults. The app periodically forgets the team and its vaults. I launch and am presented with a blank list of vaults, and have to add my Team again. Unfortunately the problem is intermittent. Here's some information about my setup.
- I am only joined to a Team. I have no other vaults.
- Brand new Windows 10 laptop that I received yesterday.
- I've been installing my apps so I've logged out and rebooted several times. About 1/3 of the time, 1Password starts up with no vaults. I've re-joined my Team 4 times.
- When it forgets my vaults, the left Select a Vault pane no longer shows my team name or vaults. It only shows a category called "Folder" and says "There are no vaults opened in this account."
(Anyone else having the same problem?)
Nate
1Password Version: 2016.1.1200
Extension Version: Not Provided
OS Version: Windows 10 Build 10240
Sync Type: 1Password for Teams
Comments
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@natevancouver sorry you are getting this issue, I've seen it on a rare occasion too. We are making changes in this area to provide better and faster Teams startup experience, it should also fix this issue. Meanwhile I believe if you lock app and unlock again, it may remember previously connected team.
Hope this helps :)
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@natevancouver, I see that same "forgotten vault" scenario several times, myself. Locking and unlocking can help, and sometimes just tapping around (or maybe just waiting for the Teams connection to be re-established) solves it, so I can select my vault and continue.
Please let us know if you see improvements in future builds, and thanks again for the feedback!
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Thanks for the tip about locking/unlocking. I’ll try that next time it happens.
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Great, @natevancouver! Please let us know how it goes.
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