Cannot load program on my computer. Initially installed on loan computer

Options

Initially installed on loan computer Lenevo L410. I now have my computer back after being fixed Lenevo L420. Downloaded 1Password 4.6.0.598 which I have used but it will not open on my computer (L420). Does not create shortcut. when I tried to open backups - it tries to load the program, I go to finish and restart computer - no icon, and does not open. It does however work on my phone and on the 'borrowed' computer.


1Password Version: 4.6.0.598
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:Cannot load program on my computer. Initially installed on loan computer

Comments

  • Hi @LanaBerryman,

    Is there an anti-malware solution on the L420 PC that could be flagging 1Password as a virus and preventing it from opening it? Check the logs of that solution to see if 1Password was flagged.

    when I tried to open backups - it tries to load the program, I go to finish and restart computer - no icon, and does not open.

    Can you clarify what you mean by this? If the main 1Password program cannot be opened, how are you trying to restore from a backup?

This discussion has been closed.