1PasswordAnywhere broke after installing 1Password 4 for Windows

Hi!

Love 1Password and have been a user for many years. I use it on all my iOS devices as well as my Macs. All synced to Dropbox. At work I use 1Password Anywhere on account of our security policies. A couple of days ago I got permission to install 1Password on my work laptop running Win 7 Pro and since then 1Password Anywhere only displays one of my 850 passwords. What could be the problem? All my other devices are unaffected.

Best,

Anders


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Dropbox

Comments

  • Andrew_AG
    Andrew_AG
    1Password Alumni

    Hi Anders,

    It sounds like something might be up with the 1Password.agilekeychain itself that you're syncing to. In order to troubleshoot properly, I'd like to ask you to create some Diagnostics Reports from at least a couple of your devices.

    —Mac—
    https://support.1password.com/diagnostics/mac.html

    —Windows—
    https://support.1password.com/diagnostics/win.html

    Attach the Diagnostics Report to an email message addressed to support+forum@agilebits.com.

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report and ensure that it is dealt with quickly. :)

    Once we see the report we should be able to better assist you. Thanks very much!

This discussion has been closed.