my password won't unlock on Windows 8 laptop pc

ottico

My 1Password Vault unlocks with Windows 7 on desktop pc with extended keyboard, but won't unlock on Windows 8 on laptop with no extended keyboard?! What can I do to use 1Password on my laptop?
Tks in advance!

MikeT

Hi @ottico,

1. Do you mean an external keyboard that you connect to your laptop via USB/Bluetooth?
2. Does the laptop's internal keyboard work?
3. Are you using the Unlock on Secure Desktop feature?