bought mac version. downloaded license. 1password won't recognize the license

bought mac version for 10.7.5. downloaded license. 1pass will not recognize my license. error states, it's a non-mac license. however, i only have the mac option to download.

1Password Version: 3.8.22
Extension Version: Not Provided
OS Version: OS X 10.7.5
Sync Type: Not Provided
Referrer: forum-search:not recognizing my mac license


  • littlebobbytables
    1Password Alumni

    Greetings @grashuis,

    Given your query is regarding the older version of 1Password 3 for Mac I've moved your question to our Legacy section, I hope you don't mind.

    In the email you received from us you should have hopefully received instructions on how to download your licence file but also a reference to a licence key. This is important as the licence file is something we only started using when we released 1Password 4 for Mac. So 1Password 4 and newer use the licence file but 1Password 3 for Mac still asks for a licence key. While the purchase would have said 1Password 6 for Mac we want you to be able to run 1Password anywhere you need to so we do supply a 1Password 3 licence key too.

    If you see a licence key do you have a better time of it if you try copy and pasting that in? Please do let us know how you get along.

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