Having an issue with a multiple page bank login. Merrill Lynch

The 1 step login enters the username fine and brings me to the password page. At this point nothing happens.

The 2 step login approach brings me to the password page suing the username login, then when I use the password login, I get the same result. empty password field.


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: kb:how-safe-is-cloud-sync, kb-search:multiple page login, kb:create-multi-page-login

Comments

  • robertvail
    robertvail
    Community Member

    win 10.

  • Hi @robertvall - Unfortunately I don't have a Merrill Lynch account to test this one, nor do any of my colleagues, so we can't get past that very first page. Have you created 2 separate 1Password items for this login. The first item should contain just your username and the second item should contain just your password. Or is this what you currently have?

  • Hi @Robertvail,

    Just to clarify, 1Password will not fill on secondary pages automatically. You must press the shortcut (Control + \) or click on 1Password extension to fill again on the second pages. Are we correct to assume you've done this already?

    Can you tell us which browser you're using?

This discussion has been closed.