Although I deleted an item and its said that it is in the trash, the item is still there.

vgastel

Although I deleted an item and its said that it is in the trash, the item is still there.

---

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:Although I deleted an item and its said that it is in the trash, the item is still there.

LauraR

Hi @vgastel - I'm sorry you are having a problem deleting an item. Can you let us know what version of 1Password you are running. To find out click on Help > About 1Password.

Thanks!

vgastel

I have version 4.6.0.598.

LauraR

Hi @vgastel - Thanks for that version number. Do you see the item you deleted when you select the Trash icon in left hand margin? Where else do you see this item, what category?

vgastel

The item is 3 times in the Trash and stil in the Portemonnee, one of the standard categories.

LauraR

Hi @vgastel - I'm sorry you are still seeing this delete item in your Portemonnee (Wallet) category. I'd like to ask you to create a Diagnostics Report from your Windows PC:

https://support.1password.com/diagnostics/win.html

Attach the Diagnostics Report to an email message addressed to support+windows@agilebits.com.

Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report and ensure that it is dealt with quickly. :)

Once we see the report we should be able to better assist you. Thanks very much!

vgastel

I just send an e-mail with the report. Don't understand the link thing.

LauraR

Thanks @vgastel - I found your support ticket and we will reply via email shortly.

ref: DXX-99346-689

vgastel

The support reference number is #DXX-99346-689

LauraR

Thanks!