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App Crashes on Setup uf Family Account

swissmaik
swissmaik
Community Member
edited April 2023 in 1Password 7 for Windows

Hello, i'm Trying to configure a Family Account on the Windows 10 App.
Unfortunately it will crash, after a short time after pressing the "Sign in" Button.
Deinstall and Reinstall of the App has not worked.

The use of a Local Vault File works, but if i try to add the Family Account it will crash.

Thanks in advance
Mike

1Password Version: 2016.3.2101.0
Extension Version: Not Provided
OS Version: Windows 10 (1511 Build 10586.164)
Sync Type: Family Team

Comments

  • SergeyTheAgile
    SergeyTheAgile

    @swissmaik that is not an expected behavior for sure, can you please open app and click "Call for help" button (left from Settings). It will open your mail client and attach crash logs for us to investigate. If for some reason you can't open help page, just run this link in browser op://help . Please add a link to this forum thread so we can correlate.

    Thanks in advance!

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