Trouble making iTunes backup from my iPhone connected to my MacAir

davelip
davelip
Community Member

I followed all the steps outlined on the 1pass site, but when I connect my iPhone6+ to my Mac I don't see my iPhone in the upper left corner of the iTunes page. It does'n appear to the right of the three dots. My phone is connected properly as it's charging via the USB. Please help.


1Password Version: 6.1
Extension Version: 4.5.4
OS Version: OX10.11.3
Sync Type: dropbox

Comments

  • jxpx777
    jxpx777
    1Password Alumni

    Hi, @davelip. Sorry to hear about this trouble you're having. Unfortunately, if the device doesn't show in iTunes, that's a bit out of scope for our support, but Apple does have a support article that discusses this. I would suggest starting there and see how things go.

    Let us know if we can be of further assistance.

    --
    Jamie Phelps
    Code Wrangler @ AgileBits

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