hacked by malware (client care experts) all 1 PW data corrupted. What????


Logins all corrupted. Now two weeks later all data gone. What can I do to retrieve?

1Password Version: 4.0
Extension Version: Not Provided
OS Version: windows 8.1
Sync Type: Not Provided
Referrer: forum-search:2 weeks ago hacked by malware (clien tcare experts). All of my 1 PW logins corrupted. All data gone.


  • AGAlumB
    1Password Alumni

    @DrEsylRidr: While it's good that you had your sensitive information secured by 1Password, that unfortunately can't stop someone from vandalizing your computer by destroying (or encrypting, for purposes of extortion) your data. I'm sorry to hear that you're going through that. :(

    The best thing to do would be to restore from a backup. 1Password for Windows saves these automatically, and provided they were not damaged or deleted from your system too, you can access them in Preferences:

    1Password Backups

    But if they're gone too, I'm afraid you'll need to sync from another device, restore from an external backup, or simply start over. Please let me know how it turns out!

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