Not receiving and option for Windows key


I purchased 1password from the website so I could use on both Mac and Windows. I'm needing the license key for a Windows installation now, and when I enter the email to have the key sent to me, I'm only receiving a Mac option. There's no Windows key at all.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: kb-search:windows key, kb-search:get my windows key, kb:teams-faq, kb-search:get my windows key, kb:lost-license


  • MikeT

    Hi @delvefilms,

    I checked your order, you bought the Mac-only license a few years ago, it doesn't include a Windows key. If you'd like, you can upgrade to the new desktop license to get the Windows key at the discounted price here:

    If you believe you bought a Windows license key, can you send us an email at with any information you have on your 1Password orders, so we can try to find it for you.

This discussion has been closed.