Dropbox sync isn't working
I've been organizing my dropbox today then noticed when I tried to get into 1pw that it said that it was no longer syncing with dropbox. I checked my computer, however, and it shows that it's syncing.
Do you have any other suggestions for getting this back up and running?
I had to create a new account here since I couldn't get into my 1pw.
1Password Version: 4.6.0
Extension Version: Not Provided
OS Version: windows 10
Sync Type: dropbox
Referrer: kb-search:I'm getting an error that shows that my account no longer exists, kb-search:syncing with dropbox, kb:dropbox-troubleshooting
Comments
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Hi @StephanieD,
So sorry to hear about your troubles.
I'd like to ask you to create some Diagnostics Reports, one from each of your devices:
Attach the Diagnostics Report(s) to an email message addressed to support+forum@agilebits.com.
Please do not post your Diagnostics Report(s) in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report(s) in our inbox.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report(s) and ensure that this issue is dealt with quickly. :)
Once we see the report we should be able to better assist you. Thanks very much!
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I just emailed it. FYI-I'm using someone else's email account.
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Hey Stephanie,
Thanks for sending the diagnostics report. We'll continue this conversation via email.
Cheers!
ref: DPL-72944-765
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