New to 1Password- installed chrome browser extension but it wont work

New to 1Password- installed chrome browser extension but it wont work; it says "1password help is not running or something is preventing it from communicating with browser extension". I'm stumped, what is my next step?


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Referrer: kb:extension-troubleshooting, kb-search:1password helper, kb:code-signature, kb-search:1password helper, kb:windows-processes

Comments

  • Hatclub
    Hatclub
    Community Member

    The Chrome extension is just the browser piece of the puzzle - have you installed the 1password application as well? The extension just communicates with the main application.

  • AGAlumB
    AGAlumB
    1Password Alumni
    edited April 2016

    @khornsby: Indeed, you'll need the 1Password for Windows desktop app in order for the browser extensions to have something to talk to. And after all, that's where your vault would be stored, not in the browser. I hope this helps! :)

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