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Syncing data in program with shortcut key info on desktop

smoray51
smoray51
Community Member
in 1Password 3 – 7 for Mac

I have a Macbook with Yosemite 10.10.5. (Sorry I don't know all the terminology) but I put in all info and passwords into the program and expect to find a correlating data for use where the key icon on my desktop is but they're not synced. How do I get them to sync up so the shortcut has as much information and it's updated? '

1Password Version: 3.8.22
Extension Version: Not Provided
OS Version: OS 10.10.5
Sync Type: ICLOUD
Referrer: forum-search:I have the program on a Macbook with Yosemite 10.10.5. Sorry I don't know all the terminology) but I put in all info and passwords into the program and expect to find a correlating data for use where the key icon on my desktop is but they're not synced. How do I get them to sync up so the shortcut has as much information and it's updated? '%20but%20I%20put%20in%20all%20info%20and%20passwords%20into%20the%20program%20and%20expect%20to%20find%20a%20correlating%20data%20for%20use%20where%20the%20key%20icon%20on%20my%20desktop%20is%20but%20they're%20not%20synced.%20How%20do%20I%20get%20them%20to%20sync%20up%20so%20the%20shortcut%20has%20as%20much%20information%20and%20it's%20updated%3F%20')

Comments

  • Megan
    Megan
    1Password Alumni

    Hi @smoray51,

    I'm sorry to hear that you're having trouble with 1Password! The quickest way to get this resolved is to take a closer look at your system.

    I'd like to ask you to create a Diagnostics Report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the Diagnostics Report(s) to an email message addressed to support+forum@agilebits.com.

    Please do not post your Diagnostics Report(s) in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report(s) in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report(s) and ensure that this issue is dealt with quickly. :)

    Once we see the report we should be able to better assist you. Thanks very much!

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