I have purchased liscense but keep getting invalid note when i enter it

dennie

I started using the trial earlier today , it worked. I then purchased $64 version but 1password will not accept liscence key sent by agilbits

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1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: kb:extension-troubleshooting, kb:diagnostics

dennie

are you still there?

AGAlumB

@dennie: It looks like you actually purchased twice. Did you mean to do that? If not, just let me know and I'll refund the second one and resend your license information.

As for the issue you're having, when you say it is not accepted, what do you mean? Are you receiving some sort of error? Thanks in advance! :)

dennie

In attempting to sign up for 1password I found that the license key you sent did not work. In the process I inadvertently was given two accounts and charged twice on American Express. I would like only one family account. We have 2 PCs and 2 iphones and one ipad. Please advise how to proceed.

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1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:I was charged twice. Please advise

dennie

I have not heard from anyone.....

dennie

I would like to have only one account for families. In trying to get it all set up I guess I signed up for the service twice and was charged twice on my AmEx account. Now I don't know which account to use and I am confused by it all. Please advise how I should handle this. Should I just delete both accounts and start over?

dennie

Are you there?

MikeT

Hi @dennie,

We've found your duplicate order and has issued you the refund on it. RobH has replied to your email, please confirm you got our email.

ref: LTX-22638-285

MikeT

I've merged your threads here, please do not create more threads if you don't hear back from us, we will reply to each email or post. This is not a real-time chat room.