i bought 1password, installed w license and now says trial expired. why? where to add license again

jennifer_cochran
jennifer_cochran
Community Member
in Mac

I installed on my computer, worked fine and now I get message that there is no license I need to buy a license or sign up for family plan. Please advise. I already paid full price.

1Password Version: 6.2
Extension Version: 6.2.1
OS Version: OS X 10.11.1
Sync Type: dropbox
Referrer: kb:faq, kb:teams-families-migrate, kb:faq, kb:teams-families-migrate

Comments

  • Stephen_C
    Stephen_C
    Community Member

    @jennifer_cochran take a look at this knowledge base article which will probably help:

    “Trial Expired” notice (Mac)

    Stephen

  • AGAlumB
    AGAlumB
    1Password Alumni

    @jennifer_cochran: Indeed, unfortunately 1Password has no way of knowing whether or not you've purchased it unless you register the app with your license information.

    But the good news is that all you need to do is follow the instructions in the license email you received from your purchase and click the link to automatically install the license in 1Password to register the app and remove the trial restrictions. In that spirit, I've also resent your license information via email.

    I hope this helps! :)

This discussion has been closed.