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BogeyMan
BogeyMan
Community Member
in Mac

Getting an odd situation where I unlock 1PW from the browser extension, select a website, and nothing happens. No new tab. Nothing happens at all. This is occurring in all browsers (Chrome, Firefox & Safari). I have checked that extensions are all enabled and up to date. I have re-installed extensions.
Problem seems to go away (at least for a while) if I reboot.

1Password Version: 1Password 6 Version 6.2.1 (621002) AgileBits Store
Extension Version: 4.5.5
OS Version: 10.11.4
Sync Type: Dropbox

Comments

  • ag_kevin
    ag_kevin

    Hi @BogeyMan ,

    The next time you see this happen, I'd like to ask you to create a Diagnostics Report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the Diagnostics Report(s) to an email message addressed to support+forum@agilebits.com. Also, please let us know the date and time the problem occurred.

    Please do not post your Diagnostics Report(s) in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report(s) in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report(s) and ensure that this issue is dealt with quickly. :)

    Once we see the report we should be able to better assist you. Thanks very much!

    Regards,
    Kevin

This discussion has been closed.