Unable to activate 1password on Windows behind corporate firewall
I'm unable to activate 1Password for Windows behind my company's firewall. My partial log file is below:
Application:
1.1 Start Date : Mon, 18 Apr 2016 14:56:44 -0500
1.2 Name/Description: 1Password.exe - (1Password)
1.3 Version Number : 4.6.0.604
1.4 Parameters :
1.5 Compilation Date: Tue, 23 Feb 2016 15:07:31 -0500
1.6 Up Time : 9 minutes, 12 seconds
Exception:
2.1 Date : Mon, 18 Apr 2016 15:05:57 -0500
2.2 Address : 005DF4E1
2.3 Module Name : 1Password.exe - (1Password)
2.4 Module Version: 4.6.0.604
2.5 Type : EOutgoingTLSAlert
2.6 Message : unknown_ca:
A valid certificate chain or partial chain was received, but the
certificate was not accepted because the CA certificate could not
be located or couldn't be matched with a known, trusted CA. This
message is always fatal.
2.7 ID : C7BF
2.8 Count : 1
2.9 Status : New
2.10 Note
1Password Version: 4.6.0
Extension Version: Not Provided
OS Version: Windows 7
Sync Type: Not Provided
Comments
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Hi @reznor244 - This error suggests that your network is blocking our activation server. Are you able to connect to a different network just for this license activation? If not could you email us at support+windows@agilebits.com and we can help you further. Thanks!
ref: DHY-74367-481
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