Bug ? when entering passphrase on secure desktop

johs

Hi then I type my passphrase in secure desktop mode and press enter secure desktop closes but my vault doesn't get unlocked.
But then I type my passphrase in non secure desktop mode my vault unlocks for some reason why is that ?

MikeT

Hi @johs,

What kind of security program do you have installed and which Windows version are you using?

johs

Windows 10 and kaspersky total security

MikeT

Hi @johs,

If you disconnect the Internet first and then disable Kaspersky completely, does Secure Desktop work better?

johs

I have tested your tips and sadly no it does not work better

MikeT

Hi @johs,

Please use this guide to generate the 1Password diagnostic report and email it to us at support+windows@agilebits.com. Also, in the email, include the link to this thread along with your forum username, so that we can connect the email to this thread.

Let us know here when you've sent it, so we can confirm we got the email.

johs

I have sent the email less than a minute ago

MikeT

Thanks, we got the email and will reply as soon as possible.

ref: MPU-25161-791

johs

Thank you for your patience

MikeT

Thank you for your patience while we look at your report. :smile: