Looking for the 1Password helper (chrome 49.0.2623.87 m (64-bit) , 1Password 4.6.0.604)

malikou

My extension was working fine until this morning...
I uninstalled the extension and reinstalled it. Restarted my computer. I restarted the 1Password helper.

My company does run a suit of Mcafee but I don't think anything has changed.

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1Password Version: 4.6.0.604
Extension Version: 4.5.5.90
OS Version: Windows 7 Professional Service Pack 1
Sync Type: none

MikeT

Hi @malikou,

Even an update to McAfee can stop 1Password from working, so it may be McAfee but let's rule everything else first.

Try to update Chrome as it should be at version 50 now and restart it, see if 1Password works.

If not, please use this guide to generate the 1Password diagnostic report and email it to us at support+windows@agilebits.com. Also, in the email, include the link to this thread along with your forum username, so that we can connect the email to this thread.

Let us know here when you've sent it, so we can confirm we got the email.

malikou

It was a proxy issue on my box...

MikeT

Hi @malikou,

Thank you for letting us know that, I'm glad you got it figured out. We hope to have a better solution in the future where a proxy wouldn't be a problem either, hopefully it won't take us long.