Can not sign in to the online account

rogerpearce

Hi
I know my account URL, my email address, my account key and I can log in to the my vault with my master password. When I try to login to the online page it tells me one one of the 3 entries is wrong and highlights the account key field. Any ideas??

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1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: kb:teams-troubleshooting-signin, kb-search:lost master password, kb:forgot-master-password, kb:master-password-not-accepted, kb:forgot-master-password

MikeT

Hi @rogerpearce,

Which web browser are you using and which OS?

Did you change your password or went through a recovery process recently?

rogerpearce

Hi I think its sorted thanks. I seem to have 2 vaults from when I imported a CSV file, the master password was stored in the second vault. All I need to do is check the content of both vaults and find out how to delete the one I do not want.
Thanks anyway
Roger

MikeT

Hi @rogerpearce,

Thanks for letting us know you got it sorted now. If there's anything else we can do to help, let us know.