Passwords from the Dropbox vault not showing up

gabriellecomte
gabriellecomte
Community Member
edited April 2023 in 1Password 7 for Windows

Although the Vault has been successfully synced and the name of all passwords stored show up in the Windows 10 app, but the passwords themselves do not show up, the only action that can be taken is to click an a "Browse" button, however, when it's done, the app crashes. I've sent diagnostics to the support.


1Password Version: 2016.5.301
Extension Version: Not Provided
OS Version: Windows 10
Sync Type: Dropbox

Comments

  • Hi @gabriellecomte ,

    Are you referring to password fields in all categories or do you mean just the Password category items?

  • gabriellecomte
    gabriellecomte
    Community Member

    Hi @MikeT,

    Actually I only have Password catgory items, and the password fields in them do not show up. When I select a password, there is only the name of the password and nothing else.

  • MikeT
    edited May 2016

    Hi @gabriellecomte,

    In that case, that's a known issue with the Passwords category as there's no template to display for them. This will be implemented in a future beta update.

    Unfortunately, I do not have a timeframe on when this is coming.

    If you need access to the passwords, I'd suggest viewing them in the regular program for now.

This discussion has been closed.