My operating system will not let me open the 1Password-diagnostics.zip file. I get an error messg

freidson

1Password_diagnostics can't be opened because it is from an unidentified developer. Your security preferences allow installation of only apps from the Mac App Store and identified developers

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1Password Version: 3.8.22
Extension Version: 3.9.20
OS Version: 10.9.5
Sync Type: ??
Referrer: kb:diagnostics

Megan

Hi @freidson,

Instead of double-clicking on the Diagnostics tool to open it, try right-clicking and selecting ‘Open’ from the menu. You’ll still get the error message, but it will give you the option to continue.

I hope this helps!