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password not working

Cathryn10
Cathryn10
Community Member
in 1Password 3 – 7 for Mac

my master password is not working probably my mistype, and need to re submit a new one, how do I do this?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: kb:teams-admin-access-control, kb:browser-extension

Comments

  • AGAlumB
    AGAlumB
    1Password Alumni

    @Cathryn10: (Un)fortunately AgileBits has neither your 1Password data nor the Master Password used to secure it, so this isn't something we can 'reset' for you to help directly. However, please try the tips in this guide as they may help you gain access again:

    https://support.1password.com/master-password-not-accepted/

    If that doesn't help though, you will need to either restore from a backup, sync from another device, or simply start over. Please let me know how it turns out. I look forward to hearing back from you!

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