Will not fill in email on address for https://smile.amazon.

rjack809

When I try to login to https://smile.amazon, 1Password does not fill in my email address, which is the user name. It does fill in the password.

Once it tries to login, I get an error message "There was a problem Missing e-mail or mobile phone number. Please correct and try again."

I then have to fill in my email address and click 1Password to get it to work.

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1Password Version: 4.6.0.604
Extension Version: 4.5.5
OS Version: Windows 7 Professional
Sync Type: Dropbox
Referrer: forum-search:1Password does not fill in my email address when I try to login to Amazon. It does filll in the password.

AGAlumB

@rjack809: Sorry for the trouble! It sounds like you may have either created your Amazon login by hand or saved it on a different page originally.

In many cases manually saving a new login for the site will allow 1Password to save additional information from the form. Just try these steps to save the login manually:

1. Navigate to the website
2. Enter your login credentials
3. Click the 'keyhole' icon to bring up the extension
4. Click the 'gear' icon for Settings
5. Click Save New Login
6. Give it a name and Save
7. Close the webpage and select your new login from the extension to have 1Password Go & Fill
8. Submit the form manually if you have autosumbit disabled

I was able to create a login that works on smile.amazon.com using these steps, so that should do the trick for you. Please let me know how it turns out! :)

rjack809

Thanks. That worked.

AlexHoffmann

That's great news, @rjack809!

Sometimes sites change parts of the login forms, requiring 1Password to be fed with the new data.

Cheers!