Read first: Previous version support information

Installer / Updater Errors

cwanja
cwanja
Community Member
edited April 2023 in 1Password 7 for Windows


Since the installer / updater has changed, I have to manually go to the link where the installer is published, grab that file, uninstall the old version, run the installer and then launch 1Password. Anytime I try to do the update through the installer, I get the attached error.

If I try to run / update 1Password with elevated permissions (as an administrator on the machine), I get the same error. I have checked for the log C:\Users\[me]\AppData\Local\1Password\diagnostics and nothing is that file. I figured running with elevated permissions would solve the issue but it does not.

Now the final thing is that since it will not update and there is no "skip" button on the update screen, if I accidentally close the application - I have to do this process outlined above. Something that is not ideal in the middle of trying to do accomplish a task quickly. Easy solution? Just do not close the application. But that just happens.

1Password Version: 1Password 6.0.158
Extension Version: Not Provided
OS Version: Windows 7
Sync Type: Dropbox

Comments

  • MikeT
    MikeT

    Hi @cwanja,

    This usually isn't a permission issue nor is this an app error, so you won't get any errors in the diagnostics folder. This is usually a system issue.

    Instead, you have to look in the Event Viewer for the logs. The next time you see this, please do this:

    1. Click on the start button to search for Event Viewer and open it.
    2. On the left sidebar, expand Custom view, and then click on Administrative Events
    3. Reproduce the issue in 1Password. Now, switch to the Event Viewer and right-click on the list view to select Refresh. Could you select the most recent errors that popped up after the refresh and right-click on it to select Copy > Copy Details as Text
    4. Paste into your next reply here or if it is too long, paste it into NotePad to save it as a text file to upload here or you can email it to us at support+windowsbeta@agilebits.com
  • cwanja
    cwanja
    Community Member

    Will do, @MikeT. Thanks.

  • MikeT
    MikeT

    You're welcome, hopefully we can figure this out with your upcoming logs.

  • cwanja
    cwanja
    Community Member

    Hey @MikeT - having this issue this morning and nothing is being written to the Event Viewer.

  • Michael Will
    Michael Will
    Community Member

    The issue appears to be with hockeyapp. Even the download URL for the latest version from the link provided in the 'moving' post doesn't work:

    https://dl0tgz6ee3upo.cloudfront.net/production/app/builds/010/627/301/original/3e8db06333d9ee5055ec6b6fb3a7cc77/AgileBits.OnePassword.Desktop.msi

  • cwanja
    cwanja
    Community Member

    I cannot confirm the same as Michael Will, but I can confirm that using the MSI does install the latest version. However, the built in updater / installer does not work.

  • AGAlumB
    AGAlumB
    1Password Alumni

    @Michael Will: I don't know where you got that link. It works here, but that's not the one from either announcement thread. It appears to be to a specific CDN cached copy of the app, which explains why it might not be available to everyone. Try this link instead:

    https://rink.hockeyapp.net/apps/0cb99692bcdb47abb89fad56dfd56d0c

    @cwanja: Oddly, I've just updated 3 of my machines and didn't run into any issues. Are you receiving an error when you try to update? It might be worth repairing/reinstalling from the link above. Please let me know how it turns out!

  • cwanja
    cwanja
    Community Member

    @brenty - please note the original error in the original post is still the same error that I am receiving. When (and to the point of if) I close 1Password and there is an update, my only option is to re-download the MSI, re-install and it works. However that is pretty cumbersome to do once or twice a day or every morning when I log in. Thus, the post to try and prevent this error.

    There is still no log being written and the error was reproduced this morning with update 6.0.165. cc/ @MikeT

  • MikeT
    MikeT

    Hi @cwanja,

    When you installed the app, did you choose to install 1Password to a different location or you left it all default such as Program Files (x86) > 1Password 6?

  • cwanja
    cwanja
    Community Member

    @MikeT - installation location remains the default each time it is installed.

  • MikeT
    MikeT

    Hi @cwanja,

    Can you send us an email at support+windowsbeta@agilebits.com with the link to this thread, we'd like to take this private and figure out what's going on.

  • MikeT
    MikeT

    Hi @Michael Will,

    Are you seeing this same issue? If yes, could you also send us an email at support+windowsbeta@agilebits.com as mentioned in the previous post.

    Thanks!

  • Michael Will
    Michael Will
    Community Member

    Issue was temporary and both the auto update and download link started working for me again the next day. The app would say 'downloading' and the bar would never start to fill, so I went to manually download and the link to download on hockeyapp would time out. This lead me to believe it was either a localized issue or a temporary issue on hockeyapps end.

  • MikeT
    MikeT

    Hi @Michael Will,

    That does sound like a network issue that was resolved on its own.

    Are you using a proxy on your computer?

  • Michael Will
    Michael Will
    Community Member

    I attempted from both my home connection in Pennsylvania and then again through a VPN in Helsinki, with the same results.

  • MikeT
    MikeT

    Hi @Michael Will,

    Can you let us know if it happens again on the next update, it may be an isolated incident.

    HockeyApp's status page might be useful as well.

This discussion has been closed.