I bought the wrong package for my account. How can I change it to what I want?

I have used the 30 day trial of 1 Password (for multiple devices) and was notified that I need to purchase. When I thought I was buying the 1 Password Families (All-access subscription), I actually bought 1 Password (Single Version License). How can I change what I bought to what I would like. Is there anyone in customer support who can help me make this change? I would appreciate your help.


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  • Is anyone there to help me? I have used the 30 day trial of 1 Password (for multiple devices) and was notified that I need to purchase. When I thought I was buying the 1 Password Families (All-access subscription), I actually bought 1 Password (Single Version License). How can I change what I bought to what I would like. Is there anyone in customer support who can help me make this change? I would appreciate your help.

  • Vee_AGVee_AG 1Password Alumni

    Sure thing, @Shirley! And I do apologize for the confusion.

    I have refunded your purchase of the single 1Password license from our AgileBits Store. You should see the funds back in your account within a few days.

    To buy a 1Password Families subscription, go to https://start.1password.com/signup/plan in your browser and sign up for a Families account. You will be walked through the process of creating an account and connecting it to the apps, and then you can add a credit card to the Billing page in your account's Admin Console, which is how you pay for your subscription.

    I hope this helps! Feel free to comment back if you have any other questions along the way. We're here for you! :)

  • I have the same problem (I think). I believe I bought a single user iOS License, not understanding the relatively complex product/license structure of 1Password. (I am a converting LastPass user where one subscription covered all my iOS and OS devices.) As best I can tell - and I admit I may not have this right - I think I should have bought the family license to cover my three family members. (We are 100% iOS and OS.) Do I understand that correctly and can you help?

  • BenBen AWS Team

    Team Member

    Hi @richard_landers,

    Thanks for taking the time to write in. Yes, if you and your family would like to use 1Password the best way to do so is with a 1Password Families subscription which you can sign up for here:

    Pricing - 1Password

    The subscription includes access to the latest versions of all of our compatible apps (and the Pro features for mobile).

    Thanks!

    Ben

  • Can I get my iOS license credited?

  • BenBen AWS Team

    Team Member
    edited August 2016

    Normally not, no, but if you can please drop us an email to [email protected] with a copy of your receipt we'll see what we can do. :)

    Please also include a link to this thread ( https://discussions.agilebits.com/discussion/66132/ )
    Ben

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