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[1PW6] Long startup time on Windows 7

virtualmarc
virtualmarc
Community Member
edited April 2023 in 1Password 7 for Windows

Hello,

I'm running the 1Password 6 Beta on my work pc connected to my personal 1Password for Families Account.
My Work PC is connected to a proxy at work with no direct internet access (just through the proxy).

When I start 1Password 6 the window appears but is just white for some minutes after the passwort prompt appears.

After entering the passwort the software works as usual.

In the log I see the following exceptions:

No JSON from GET https://[...].1password.com/api/v1/auth/[...]/[...]/- with error 0x8013153b and message Eine Aufgabe wurde abgebrochen.! (100,01 sec)HTTP ERR 0x8013153b, System.Threading.Tasks.TaskCanceledException, Eine Aufgabe wurde abgebrochen., bei System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task) bei System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) bei System.Runtime.CompilerServices.TaskAwaiter'1.GetResult() bei AgileBits.OnePassword.Framework.HttpExtensions.<ResponseAsync>d__12.MoveNext() in C:\code\onepassword-rt\AgileBits.OnePassword.Shared\Framework\HttpExtensions.cs:Zeile 278.! Routed to op://show. (1,90 sec) Rendered main page for op://show. (1,89 sec) Loaded 1078 item overviews from database. (0,28 sec) Saving log messages: 33. Receiving signal from browser extension com.google.Chrome. GOT [saveLogin]. GOT [saveLogin]. Request exception System.Net.Http.HttpRequestException: Fehler beim Senden der Anforderung. ---> System.Net.WebException: Die Verbindung mit dem Remoteserver kann nicht hergestellt werden. ---> System.Net.Sockets.SocketException: Ein Verbindungsversuch ist fehlgeschlagen, da die Gegenstelle nach einer bestimmten Zeitspanne nicht richtig reagiert hat, oder die hergestellte Verbindung war fehlerhaft, da der verbundene Host nicht reagiert hat 104.16.101.48:443 bei System.Net.Sockets.Socket.EndConnect(IAsyncResult asyncResult) bei System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Exception& exception) --- Ende der internen Ausnahmestapelüberwachung --- bei System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult) bei System.Net.Http.HttpClientHandler.GetResponseCallback(IAsyncResult ar) --- Ende der internen Ausnahmestapelüberwachung --- bei System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task) bei System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) bei System.Runtime.CompilerServices.TaskAwaiter'1.GetResult() bei AgileBits.OnePassword.Framework.HttpExtensions.<FileAsync>d__8.MoveNext() in C:\code\onepassword-rt\AgileBits.OnePassword.Shared\Framework\HttpExtensions.cs:Zeile 107.! Request exception System.Net.Http.HttpRequestException: Fehler beim Senden der Anforderung. ---> System.Net.WebException: Die Verbindung mit dem Remoteserver kann nicht hergestellt werden. ---> System.Net.Sockets.SocketException: Ein Verbindungsversuch ist fehlgeschlagen, da die Gegenstelle nach einer bestimmten Zeitspanne nicht richtig reagiert hat, oder die hergestellte Verbindung war fehlerhaft, da der verbundene Host nicht reagiert hat 104.16.101.48:443 bei System.Net.Sockets.Socket.EndConnect(IAsyncResult asyncResult) bei System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Exception& exception) --- Ende der internen Ausnahmestapelüberwachung --- bei System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult) bei System.Net.Http.HttpClientHandler.GetResponseCallback(IAsyncResult ar) --- Ende der internen Ausnahmestapelüberwachung --- bei System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task) bei System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) bei System.Runtime.CompilerServices.TaskAwaiter'1.GetResult() bei AgileBits.OnePassword.Framework.HttpExtensions.<FileAsync>d__8.MoveNext() in C:\code\onepassword-rt\AgileBits.OnePassword.Shared\Framework\HttpExtensions.cs:Zeile 107.! System.Threading.Tasks.TaskCanceledException: Eine Aufgabe wurde abgebrochen. bei System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task) bei System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) bei System.Runtime.CompilerServices.TaskAwaiter'1.GetResult() bei AgileBits.OnePassword.Framework.HttpExtensions.<FileAsync>d__8.MoveNext() in C:\code\onepassword-rt\AgileBits.OnePassword.Shared\Framework\HttpExtensions.cs:Zeile 107. --- Ende der Stapelüberwachung vom vorhergehenden Ort, an dem die Ausnahme ausgelöst wurde --- bei System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task) bei System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) bei System.Runtime.CompilerServices.TaskAwaiter'1.GetResult() bei AgileBits.OnePassword.ObjectModel.TeamSession.<GetFileAsync>d__13.MoveNext() in C:\code\onepassword-rt\AgileBits.OnePassword.Shared\ObjectModel\TeamSession.cs:Zeile 74. --- Ende der Stapelüberwachung vom vorhergehenden Ort, an dem die Ausnahme ausgelöst wurde --- bei System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task) bei System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) bei System.Runtime.CompilerServices.TaskAwaiter'1.GetResult() bei AgileBits.OnePassword.ObjectModel.TeamAccount.<GetAvatarFromAbsolutePathAsync>d__51.MoveNext() in C:\code\onepassword-rt\AgileBits.OnePassword.Shared\ObjectModel\TeamAccount.cs:Zeile 574. Failed to lookup! System.Threading.Tasks.TaskCanceledException: Eine Aufgabe wurde abgebrochen. bei System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task) bei System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) bei System.Runtime.CompilerServices.TaskAwaiter'1.GetResult() bei AgileBits.OnePassword.Framework.HttpExtensions.<FileAsync>d__8.MoveNext() in C:\code\onepassword-rt\AgileBits.OnePassword.Shared\Framework\HttpExtensions.cs:Zeile 107. --- Ende der Stapelüberwachung vom vorhergehenden Ort, an dem die Ausnahme ausgelöst wurde --- bei System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task) bei System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) bei System.Runtime.CompilerServices.TaskAwaiter'1.GetResult() bei AgileBits.OnePassword.ObjectModel.TeamSession.<GetFileAsync>d__13.MoveNext() in C:\code\onepassword-rt\AgileBits.OnePassword.Shared\ObjectModel\TeamSession.cs:Zeile 74. --- Ende der Stapelüberwachung vom vorhergehenden Ort, an dem die Ausnahme ausgelöst wurde --- bei System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task) bei System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) bei System.Runtime.CompilerServices.TaskAwaiter'1.GetResult() bei AgileBits.OnePassword.ObjectModel.TeamAccount.<GetAvatarFromAbsolutePathAsync>d__51.MoveNext() in C:\code\onepassword-rt\AgileBits.OnePassword.Shared\ObjectModel\TeamAccount.cs:Zeile 574. Routed to op://iddqd. (0,09 sec)

Would be nice to find a solution for this. Have to use the families page to quick access a password.

Thanks for your Help,
Marc

1Password Version: 6.0.173d
Extension Version: Not Provided
OS Version: Windows 7 Pro SP1
Sync Type: 1PW for Families

Comments

  • MikeT
    MikeT

    Hi @virtualmarc,

    This is a proxy issue, the app is trying to check for an update before it shows the unlock view and that is the white screen you're seeing. This will be improved to do the check at the same time as the unlock view is done, not prior to it.

    I'm surprised you said it works fine after you unlocked the app, is it possible that you're working on a local cache that hasn't been transmitted yet to our servers as it is waiting for the connection?

    Could you email us at support+windowsbeta@agilebits.com with the link to this thread and I'll explain how you can get around this proxy issue.

    Please do let us know when you've sent the email here, so we can confirm we got it.

    Thanks!

  • virtualmarc
    virtualmarc
    Community Member

    Hello @MikeT,

    thanks for your answer.
    The e-mail is sent, I also attached a full log.

    I also got some update notifications before. (With the old method, the click once application, and with the new one over hockey app).

    I just checked some passwords I changed at home, mobile or on the web in the last time and have seen that these changes have not been synced to 1PW6 on my work pc. It's still on the initial sync when I installed it.

  • MikeT
    MikeT

    Hi @virtualmarc,

    Okay, that makes more sense and confirms the proxy is the cause. I've replied to your email with a possible workaround.

  • virtualmarc
    virtualmarc
    Community Member

    Hi @MikeT,

    the workaround worked. Like I wrote in my response mail I now got an update and remote changes have been synced.

    Just the update made some problems since it silently installed to C and not to the directory I installed it previous.

  • MikeT
    MikeT
    edited July 2016

    Yep, I've replied to your email about that one. It's a confirmed bug and we'll get that fixed in a future update.

    ref: PTV-62774-348

  • rustyd0g
    rustyd0g
    Community Member

    Hi,

    Would it be possible for you to share the workaround for the proxy issues? I'm behind a corporate proxy and cannot login to my 1Password for Families account.

    Thanks,

    Ryan

  • Kumnaa
    Kumnaa
    Community Member

    I'm also hitting the same issue for the same reason.

  • MikeT
    MikeT

    Hi @rustyd0g / @Kumnaa,

    Try doing the following here:

    1. Open Start, search for NotePad, right-click on it to select "Run as Administrator"
    2. In NotePad, go to the File Menu > Open, on the bottom right next to the file name, change from Text Documents (*.txt) to All Files (*.*), and then open this file: Program Files (x86) > 1Password 6 > AgileBits.OnePassword.Desktop.exe.config
    3. Search for the system.net block and modify it to look like this screenshot: and save it.
    4. Restart the 1Password app, can you connect now?
  • Kumnaa
    Kumnaa
    Community Member

    That seesm to have done the trick. It's spotted an update as well which it wasn't doing before.

    Thanks, MikeT.

  • MikeT
    MikeT

    You're welcome!

This discussion has been closed.