Latest update is crashing on Windows 7 [Confirmed issue, investigating for a fix]

GregKet1

I just installed this mornings 1Password update and now 1Password Desktop won't open. "The program or background process quit unexpectedly". The main window then opens up but after entering my master-password I get 1Password for Windows desktop has stopped working".

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1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Windows 7
Sync Type: Teams

GregKet1

Ok, this is really not good. I've uninstalled 1password; downloaded the latest beta from HockeyApp; re-installed the beta; tried to open 1Password. Same crashes.

how do I get this working again?

GregKet1

I renamed the SQLlite file in %LOCALAPPDATA% and restarted 1Password. After going through the authentication procedure I got:

Problem signature:
  Problem Event Name:   CLR20r3
  Problem Signature 01: AgileBits.OnePassword.Desktop
  Problem Signature 02: 6.0.178.0
  Problem Signature 03: 578fd42f
  Problem Signature 04: System.Globalization.Extensions
  Problem Signature 05: 1.0.24212.1
  Problem Signature 06: 575cfa07
  Problem Signature 07: 4
  Problem Signature 08: 14
  Problem Signature 09: System.DllNotFoundException
  OS Version:   6.1.7601.2.1.0.256.27
  Locale ID:    1033
  Additional Information 1: 050d
  Additional Information 2: 050d0ad7d8e67fe3aad1df4c6bd7533a
  Additional Information 3: c08b
  Additional Information 4: c08b5268e3555ddaa1c54d64865cd56c

Read our privacy statement online:
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If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt

Interesting thing is that I actually received an email stating their was a new login from my machine, but I still couldn't get in to the application without it crashing.

Pilar

Hi @GregKet1

I'm sorry to hear about the trouble that you're having installing 1Password! I just wanted to give you a head up that I moved your post to our Windows category so the right people will be able to see it and help you best. Someone will come along soon and help untangle all this. Thank you very much for being patient about this! :chuffed:

MikeT

Hi @GregKet1,

Thanks for writing in. This is a known Windows 7 issue we're investigating, we've added a note about this in the 179d update that users with complex unicode passwords may experience crashes as soon as they unlock.

The last log you've shows the version 178d, can you confirm you're already got the prompt to update to 179d and it is still crashing as soon as you unlock?

GregKet1

1) All the characters of my password are standard ASCII characters.
2) I did not get the prompt to upgrade and I installed the latest and greatest off HockeyApp just before I posted that error.
3) I've checked this morning and saw .179 and have installed it. No improvement.

GregKet1

After upgrading to 179 it crashed once (as reported above); then the next time I tried to open it, it hung for a few minutes with the spinning hula-hoop before finally opening. Now it has opened a few times without error.

MikeT

Hi @GregKet1,

That's great to hear. Do you have a proxy at work by any chance?

GregKet1

Public forum: can't talk about our internal infrastructure. Happy to chat if you want to call me. Info is in your client database.

MikeT

Hi @GregKet1,

We understand. We'll follow up via email.