Read first: Previous version support information

Blank screen when unlocing vault

brandscill
brandscill
Community Member
edited April 2023 in 1Password 7 for Windows

Hi,

Laptop just updated to Windows 10 Build 1067

When unlocking the vault I sometimes get presented with a blank screen.

Only way to recover is close and reopen.

1Password Version: 6.0.183d
Extension Version: Not Provided
OS Version: Windows 10 Build 1067
Sync Type: Not Provided

Comments

  • MikeT
    MikeT

    Hi @brandscill,

    I haven't seen that yet on my Windows 10 builds with 1607 AU installed.

    Have you seen any other glitches beside that in any apps?

  • brandscill
    brandscill
    Community Member

    Nope, just 1Password

  • MikeT
    MikeT

    Could you email us the logs the next time you see this issue. Here's how:

    1. Open Windows File Explorer and enter the following in the address bar to open our diagnostics folder: %LOCALAPPDATA%\1Password\Diagnostics
    2. Reproduce the issue in 1Password 6, you'll then see a current.txt file show up or updated if it already existed in the Diagnostics folder.
    3. Please email that file to us at support+windowsbeta@agilebits.com with the link to this thread included along with your forum username.

    Let us know when you've sent the log, so we can look for it and confirm we got it.

  • brandscill
    brandscill
    Community Member

    Hi @MikeT

    Emailed the log, happened again just now.

  • MikeT
    MikeT

    Hi @brandscill,

    Yep, I just had the same issue a while ago, so did one of our devs. We're looking into it, it seems like some code that was happening at the same time didn't complete and that killed the animation.

    I got your log and will reply there, I've noticed something else wrong.

This discussion has been closed.