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after updating to windows beta 6.0.183 I can no longer sync

yateveo
yateveo
Community Member
edited April 2023 in 1Password 7 for Windows

I edited the proxy setting to the same as the previously working version (1.8.1 or 182 not sure), but 183 will not sync.

1Password Version: 6.0.183d
Extension Version: Not Provided
OS Version: Windows 7
Sync Type: family share

Comments

  • mohamedosman
    mohamedosman
    1Password Alumni

    Hey @yateveo could you email us your logs so that we can take a closer look at what's blocking you from syncing.

    1. Open Windows File Explorer and enter the following in the address bar to open our diagnostics folder: %LOCALAPPDATA%\1Password\Diagnostics
    2. Reproduce the issue in 1Password 6, you'll then see a current.txt file show up or updated if it already existed in the Diagnostics folder.
    3. Please email that file to us at support+windowsbeta@agilebits.com, also include the link to this thread along with your forum username.

    And please let us know here when you've sent the email, so we can confirm we got it.

  • yateveo
    yateveo
    Community Member

    Email with attachments sent.

  • MikeT
    MikeT

    Hi @yateveo,

    Thanks, we got the log and will reply to you ASAP.

    EAQ-58433-733

  • yateveo
    yateveo
    Community Member

    Signing out and then back in on the Windows app fixed it. Apparently that has to be done after a master password change on the web.

    Thanks for your help

  • MikeT
    MikeT
    edited August 2016

    Hi @yateveo,

    You're welcome.

    We're going to update the 1Password 6 Beta app to let you update your 1Password account's password on the fly, without you having to sign out and back in.

    We'll also do a better job of showing the errors to users to explain why the sync didn't work, which in this case is because the credentials were invalid.

This discussion has been closed.