Strange entries in 1password database

zeddisss

Ladies and Gentlemen,
I am coming from 1 password4 and recently ordered the subscription, so I downloaded 1Password 6 beta for Windows.
In the past I let the 1password vault sync with Dropbox and used it on iOS, Mac and 1Password 4 for Windows. So far so good.

Now I connect the 1Password6 beta to Dropbox and see many, many (300) strange entries that look like:

0264B4C3B8...

Did I do something wrong? How can I get rid of them? In 1 Password4 it worked well.

Any help appreciated!

Thanks

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1Password Version: 6.0.183d
Extension Version: Not Provided
OS Version: Windows 10 1607
Sync Type: Dropbox

mohamedosman

Hey @zeddisss, you certainly didn't do anything wrong :) this is a bug in 1Password 6. The simplest workaround is to sign out and re-add your account. You can do this by:
1. Sign out of your dropbox account by going to "settings > accounts & vaults" and find your dropbox account and in the sub-menu select "sign out"
2. Confirming that all the records are gone
3. Re-add your dropbox account

Give this a try and let me know how it works out.

zeddisss

Hi @mohamedosman
Thanks a lot for your prompt reply.
I have done that several times now. It's always the same. It shows these cryptic entries.
Meanwhile it added up to 495 cryptic entries and not 300.
I switched back to 1 Password 4. This works well.

MikeT

Hi @zeddisss,

I hope you don't mind but we do need to reproduce this issue as this isn't a known issue.

Can you tell me when you started using 1Password 6 Beta? Do you still have 1Password 6 with these items? If yes, we'd love to get your logs to see what's going on.

Please let me know.

Mark Novick

I just installed 1Password 6 Beta for the first time (doing a trial of Family plan), saw the same thing. Like @zeddisss I previously had 1Password 4, synchronized via Dropbox.

Tried signing out of my account, even tried uninstalling and reinstalling, the garbage entries persist through all that.

Here's what I did that caused it:

• Installed 1Password 6 beta on machine with 1P 4 (4.6.0.604).
• When running 1Password 6 for the first time, when prompted to I made the mistake of not signing into my 1Password family account, but rather told it to open the Dropbox vault.
• After going through the process of signing in to my Dropbox account (which seemed odd that I had to do since Dropbox synchronizes to the local machine but whatever), I saw the same garbage entries, one per Dropbox Entry.
• Initially clicking on entries would actually show me the username/password for each (but with no real identifying information to indicate what website it was for), but after signing off/on again the entries all appear to be blank.

Here's what I'm seeing:

MikeT

Hi @Mark Novick,

Thanks for the details. Don't sign out and sign back in, that would force the app to re-download everything again from Dropbox's servers.
These looks like the app cannot decrypt the data, what you're seeing is the UUID of the title showing up as the title, that's the only thing that is not encrypted.

Were you clicking on All items while it was still downloading your data? 810 item would take several minutes to import into the local database.

Could you email us the log when you're seeing these encrypted content in the app:

1. Open Windows File Explorer and enter the following in the address bar to open our diagnostics folder: %LOCALAPPDATA%\1Password\Diagnostics
2. Reproduce the issue in 1Password 6, you'll then see a current.txt file show up or updated if it has already existed in the Diagnostics folder.
3. Please attach that file to your email to us at support+windowsbeta@agilebits.com, include the link to this thread along with your forum username.

After going through the process of signing in to my Dropbox account (which seemed odd that I had to do since Dropbox synchronizes to the local machine but whatever),

A lot of people have asked for 1Password to support Dropbox sync within the app, so they don't need to install Dropbox client separately as they were not using Dropbox for anything else. There's the Folder Sync option that you can use to sync with the 1Password folder locally on the drive but we don't recommend this option yet because Dropbox APIs are more efficient of telling us what to sync rather than Folder Sync checking all 801 files to find what's new every time you open 1Password 6 Beta.

Mark Novick

Will send the log file shortly. Will say that I see those entries even when I have no vaults open at all. Not sure if it's related but I'm seeing this when signing on to Dropbox in the app:

Not sure if that's related or not.

When I sign in to my Dropbox vault, I see absolutely no entries:

The UUID entries show up ONLY when I have vault selection set to "All Vaults" - they don't show up anywhere else.

MikeT

Hi @Mark Novick,

Are you switching between networks on your PC or going offline and online, like VPN or proxy?

We have a bug in the app where if you are offline, 1Password 6 cannot connect to the Dropbox's APIs, which then triggers a bug where it de-links the vault from the database. Instead, you'd see the un-decrypted items in the trash of the All Vaults. That's where you seeing the items from, All Vaults shows the content of all the data in the app's local database.

If you reconnect, the local cache of the said vault would be instantly reconnected and you'd see the normal data.

Mark Novick

No, on a wired network at work, shouldn't be going offilne and haven't noticed network connectivity dropping out.

That said, just now after reconnecting Dropbox, quitting the application and restarting it, I do see the entries showing from the Dropbox vault - the un-decrypted UUID listings are still in All Vaults though, so my total entry count is doubled. The All Vaults categories are also still wrong (showing categories-001, categories-003, etc).

I imagine I could delete the UUID entries but am worried this might cause it to in-turn delete the entries from the Dropbox vault which of course would be pretty damaging.

MikeT

Hi @Mark Novick,

Local vault files are read-only in 1Password 6, we don't have any code that would modify your data in the local vault files.

Here's what I recommend:

1. Close 1Password if it is running. Open Windows File Explorer and enter the following in the address bar to open our 1Password folder with your database: %LOCALAPPDATA%\1Password\
2. Rename the 20160514.sqlite file to old-dropboxstuff.sqlite
3. Open 1Password and then sign in with your Dropbox again. This time, don't close or do anything for several minutes while it downloads. Once you wait, click on All Items, it should refresh properly now.

A future update will implement a progress indicator in the UI when it is downloading your data via Dropbox, OneDrive or locally.

Mark Novick

Awesome, that did the trick - yes, a progress indicator (and perhaps a warning that quitting while downloading would corrupt the DB) would be very helpful!

MikeT

Hi "Mark Novick",

I'm glad to hear that but do keep an eye out on this. We're investigating to see if we can reproduce this, it is likely the same bug as the one I've mentioned before. An update is coming soon to fix that bug.