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1Password.exe Missing

johncwright82
johncwright82
Community Member
in 1Password 4 for Windows

I have purchased 1Password and am very pleased with it. I've been using it for a couple of months now with no problems.

But for some reason I cannot open it at the moment. I can see it's running and I can even retrieve and save logins etc. But it will not open the main GUI. I have no idea why. The padlock icon is still visible in the bottom right hand corner of the screen. It is still listed as an installed piece of software in Windows.

Any ideas what might be causing this and what the fix would be? I don't want to go ahead and reinstall as I am unsure as to what bits I will need to keep in order for me to not lose any information.

1Password version: 4.6.0.604 (15)
Extension version: 4.5.8 (Mozilla Firefox)
OS version: 6.1.7601 (Service Pack 1)

I did e-mail support yesterday but have, unfortunately, still not received a reply.

Thanks,

John

1Password Version: 4.6.0.604 (15)
Extension Version: 4.5.8 (Mozilla Firefox)
OS Version: 6.1.7601 (Service Pack 1)
Sync Type: Not Provided

Comments

  • MikeT
    MikeT

    Hi @johncwright82,

    I've replied to your email about this. We do apologize for the delay, we've got a lot of questions coming in due to the recent launch of 1Password.com individual subscription.

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